Thank you for your interest in Maiden Hill Farm!
Please check out the answers below to some of our most commonly asked questions. We hope you have enjoyed visiting our site!
If you don't happen to see the answer to your question, please feel free to ask.
If you don't happen to see the answer to your question, please feel free to ask.
When can I expect my order to ship?
We are currently shipping orders within 1-3 business days after receiving them. We usually only ship Monday - Friday. Orders received on Friday will ship on Monday and the same with orders received during the weekend. How will my order be shipped? Orders ship either by First Class or Priority Mail, depending upon how many bars are purchased. I try to ship the most economical method. How long will it take to reach me? Typically, it takes 2-4 business days, once shipped, for orders to reach their destination in the US. International orders usually take at least 7 - 10 business days to reach their destination. Of course, I cannot make any guarantees on the actual arrival time. What forms of payment do you accept? We accept Paypal, Money Orders, VISA, MasterCard, American Express, Discover, and in our Etsy shop, Etsy gift cards. If you're paying by a money order, please contact us and we'll reserve your soap until we receive your payment. However, if we haven't received your payment within 10 business days, your reserved soap will be relisted. |
Do you sell any other products besides soaps?
We sure do! In addition to our soaps, we sell lotion bars, salves, lip balms, sugar cube scrubs, peacock feathers (from our naturally molting peacock and only available during molting season), peacock earrings (when available), eggshell necklaces, fresh eggs, hatching eggs, chicks (local pick up only unless you order well in advance of hatching) and occasionally goats. In the near future, we hope to be able to offer various non-GMO vegetables and fruits. During late summer/fall, we also offer scuppernongs and scuppernong jelly. Do you accept refunds?
We love our soaps, and we hope you love our soaps, too. However, should you be unhappy with your purchase, please return it to us, unopened and unused, and we will refund the purchase price (minus any shipping charges). Can you make me a custom order? We sure can! We can make custom orders of soap, lotion bars, lip balms, and goat milk lotions (only available when our girls are in milk). |